Frequently asked questions

It does the bulk of the work, not the finishing touches. On a very dirty window or in direct sunlight, a first pass can leave marks: run another cycle with clean pads. Wipe with a microfibre cloth where it stops. Clean in the shade, with demineralised water and a few drops of window cleaner.

It runs along the edges, but the round pads leave a small area in the corners: a quick wipe with a cloth is enough.

The backup battery keeps the suction on in case of a power cut, and the safety rope, attached inside, holds it as a last resort. Always attach it before working outside.

Yes, with the rope attached to a fixed point inside, and staying nearby during the cycle.

On vertical windows, yes. For a glass roof or a horizontal window, check on the product page that the model is designed for inclined surfaces.

Water, preferably demineralised, with a few drops of window cleaner. Avoid greasy or foaming products.

Yes, by hand or in the machine at 40 °C, without fabric softener.

The available payment methods are shown at the last step of checkout, before you confirm.

Yes, it is processed by certified payment providers: we never see your bank details.

It is free. The estimated date is shown on each product page.

With the tracking number you receive by email, on the Track my order page.

Yes, free of charge, within 30 days of receipt. See Returns and refunds.

2 years, with repair, replacement or refund depending on the case. See Warranty.