Shipping policy

This policy describes where, when and at what price we deliver your orders. It is part of our terms and conditions of sale. OLA is a brand operated by GROUPE NEXT SAS, 3 allée des Châtaigniers, 95390 Saint-Prix, RCS Pontoise 991 963 364.

1. Where parcels ship from

Products are shipped from warehouses located in the European Union (Germany or Poland, depending on the product). An order with several items may therefore be shipped in several parcels. Delivery within the European Union is free of customs charges.

2. Delivery areas

We deliver to the address of your choice in:

  • France
  • Germany
  • Italy
  • Spain
  • Ireland

We do not currently deliver to other countries, including the United Kingdom. If your address is not on the list, payment will not be offered to you.

3. Shipping costs

Delivery is free. The price shown in your cart is the final price: it includes VAT and delivery. Only the optional delivery protection is added if you keep it in your cart (see section 9).

4. Delivery times

The delivery time depends on each product: it is shown on each product page, under the buy button, and repeated at checkout. It is 3 to 10 working days for most products, and 5 to 12 working days for some. It starts when your order is confirmed and includes preparation, then transport.

Working days are Monday to Friday, excluding public holidays. If your confirmation email gives a more precise time, that time applies to your order.

These times may be longer in busy periods (sales, year-end holidays), in case of strikes or bad weather, or for hard-to-reach addresses. This does not limit your rights if your order is late (see section 8).

An order with several items may be shipped in several parcels at no extra cost to you. Each item is delivered within the time shown for it.

5. Packaging

Keep the product's original packaging until you are sure you want to keep it: it protects the device and makes a return easier.

6. Carriers and tracking

We entrust your parcels to carriers with tracking. As soon as your order ships, you receive an email with a tracking number and a link to follow your parcel. Tracking can take a few working days to activate after shipping. If it is still not active after a week, write to us.

7. When you receive the parcel

  • Check the condition of the box and the product in the presence of the delivery person when possible.
  • If there is visible damage, we advise you to note precise reservations on the delivery note or pick-up terminal and to take photos. This is advice to help the carrier handle the claim, not a condition: your legal rights do not depend on these reservations.
  • Write to us at support@ola-product.com with your order number and photos. You can report a defect, damage or a missing part at any time; the sooner you do, the faster we handle it.

The risk of loss and damage passes to you when the parcel is handed to you or to the person you have designated, not when it ships (Article L216-4 of the French Consumer Code). Until then, the parcel travels at our risk.

8. Delay, lost parcel, parcel marked delivered but not received

  • Announced time exceeded: if your order has not arrived by the end of the announced time, write to us at support@ola-product.com: we contact the carrier and reply within 2 working days. You can also formally require us, by email or by letter, to deliver within a reasonable additional period that you set with us. If we do not deliver within that new period, you can cancel the sale by email or by letter: we then refund all the amounts you paid within 14 days (Articles L216-1 et seq. of the French Consumer Code). If we refuse to deliver, or if the delivery date was an essential condition of your purchase, you can cancel the sale immediately. We cannot force you to accept a credit note instead of a refund.
  • Lost or untraceable parcel: we contact the carrier. If the parcel remains untraceable, we reship the product or refund you in full, at your choice. You do not need any paid option for the law to protect you.
  • Parcel marked "delivered" but not received: report it without delay. We open an investigation with the carrier. If the parcel remains untraceable, we reship the product or refund you, at your choice.

9. Delivery protection (option)

Delivery protection is an optional service at €19.99 including tax per order, offered in your cart: you choose whether to add it before paying. It covers a parcel lost by the carrier, a parcel damaged in transit and a parcel shown as delivered but not received: in these cases, we reship a new product free of charge without waiting for the carrier's investigation to end, or we refund you if the product is no longer available. It does not reduce your legal rights in any way, because without it the transport remains at our risk until the parcel is handed over, and its full terms are in Article 8 of the terms and conditions of sale.

10. Wrong address or uncollected parcel

Check your address and phone number carefully before paying: the carrier may need them to reach you. If a parcel comes back to us because the address is incomplete or wrong, or because you did not collect it, we contact you. You then choose between a reshipment, for which we charge only the shipping costs actually incurred, and cancelling the order with a refund of the product price, minus only the transport costs actually borne. We charge no flat-rate penalty.

11. Changing or cancelling an order before it ships

Write to us as soon as possible at support@ola-product.com with your order number. As long as the order has not shipped, we change the address or cancel the order with a full refund. Once the tracking number has been sent, you can exercise your right of withdrawal as soon as you receive the parcel (see the returns and refund policy).

12. Contact

A question about a delivery? support@ola-product.com or +33 6 72 97 64 04; we reply by email within 2 working days. Please give your order number. Postal address: GROUPE NEXT SAS, 3 allée des Châtaigniers, 95390 Saint-Prix, France (please do not send any parcel there).

Last updated: 28 October 2026.